Help-and supportdesk

  • Report issues via e-mail or jack project heldpesk view application
  • Transparent ticket-tracking for the end-user
  • Easy dispatching-process for the helpdeks operators
  • Time tracking
  • Creation of knowledge databases for 1st or 2nd level support in the same system and also deploy faq's for the users
  • Full text search in issues, noticesa and attachments
  • Custimisable e-mail templates and state workflows
  • Delimit different areas for teams and context
  • Report tickets by area
    Area
  • Tickettracking
    Tracking
  • Ticketdetails
    Details